Researchers have also observed the specific functions of communication that are most evident in particular contexts. For instance, Stephen P. Robbins, Timothy A. Judge, Bruce Millett, and Michael Jones (2010) (2010) identified four main functions of communication in groups or organizations. These include control, motivation, emotional expression, and information. These functions, however, are not limited to organizational communication, and may also be observed in other communication contexts.
Communication serves to control the behavior of an organization’s individual members. Leaders communicate certain rules and policies that each member must follow to ensure that the group functions effectively. In the same way, subordinates may voice out their complaints about the harsh work conditions to promote change. Among the employees, teasing, harassment, or gossip are normal occurrences that control another member’s behavior towards work.
Members are motivated through praise or constructive criticism. Leaders must communicate in specific terms what they want out of its members, identifying points of improvement and clear goals.
3. Emotional Expression
Social interactions among members manage to fulfill needs by allowing emotional expression. Members of a workgroup who may be feeling frustrated or depressed may find comfort in knowing that his or her officemates feel the same way. At the same time, feelings of fulfillment, when shared, create a positive atmosphere in the workplace.
Communication facilitates decision-making through sharing and gathering of information which may help in identifying problems, analyzing the situation, and providing possible solutions to problems in the workplace.